Frequently asked questions
Quick answers about ordering, delivery, sizes and returns.
How do I place an order?
Choose a piece and a size, add it to your bag, and check out with your name, mobile number and address. We then confirm your order with you on WhatsApp or by email before we dispatch it.
How do I pay?
Cash on delivery. You pay the rider in cash when your parcel arrives.
How long does delivery take?
We dispatch within 1 to 2 days of your confirmation, and the courier delivers in 2 to 4 working days.
How much is delivery?
Delivery is PKR 250, and free on orders from PKR 10,000.
How can I track my order?
We send you the courier and tracking number when your order is dispatched, and you can follow it on the Track my order page.
Which size should I choose?
Every piece has a size chart in inches. Open the size guide and compare it with a garment you already wear. Between two sizes, choose the larger one for layering over winter wear.
Can I exchange or return a piece?
Yes. Tell us within 7 days of delivery. See Returns, exchange and refunds for what we do and who pays the courier.
What if my piece is faulty or not what I ordered?
Open your receipt and choose Problem with my order, or message us with photos and your order number. We replace the piece or refund you, and we pay the return courier.
How do I look after my knitwear?
Hand wash cold, dry flat in shade and never wring. Our care guide has the details.
Will I get a receipt?
Yes. After delivery we send your receipt on WhatsApp or by email.