Returns, exchange and refunds

Something not right? Tell us within 7 days of delivery and we will make it right.

How to ask

Open the receipt we send you on WhatsApp or email and choose Problem with my order. Tell us what is wrong and what you would like, and send two or three photos on WhatsApp if the piece is faulty or not what you ordered. You can also message us: WhatsApp or Instagram @vel_nor7.

Within 7 days

Requests are open for 7 days from the day your order is delivered. Please keep the piece unworn, with its tags.

Faulty, damaged or wrong item

If a piece arrives faulty, damaged, or is not what you ordered, we will replace it or refund you, and we pay for the return courier.

Size exchange

If a piece does not fit, we arrange an exchange for another size, subject to stock.

Changed your mind

You may return an unworn piece with its tags and we refund the price of the piece. For a change of mind, the return courier is paid by you.

Refunds

Because you pay cash on delivery, we send refunds to your JazzCash or Easypaisa wallet or your bank account, or as store credit for your next order if you prefer. We send the refund once we have received and checked the piece, and we email or message you when it is sent.

Before you order

Every piece has a size chart in inches. Open the size guide and compare it with a garment you already wear. Between two sizes, choose the larger one for layering over winter wear.

How to reach us

WhatsApp or Instagram @vel_nor7. See also Contact.